At Philip Karto, we are committed to providing our customers with a seamless shopping experience. The following shipping policy outlines our procedures and practices to ensure your order arrives promptly and in perfect condition.
Processing Time: Orders are typically processed and shipped within a maximum of 2 weeks. If an order requires additional validation, it may take an extra 24-36 hours, which may delay delivery.
Carriers: We primarily use DHL for shipping, but we may also utilize FedEx, USPS, or UPS, depending on the destination and availability.
Delivery Time: Once your order has been shipped, the estimated delivery time will depend on the chosen carrier and destination. Please check the carrier's website for accurate delivery times and tracking information.
Signature Requirement: An adult signature is required upon delivery for all shipments to ensure the safe arrival of your purchase.
Address Changes: Please ensure that you provide the correct shipping address during the checkout process. We cannot change the shipping address once an order has been placed. If you need to change the address, please contact our customer service as soon as possible.
International Shipping: We ship worldwide. However, international shipping rates and delivery times may vary depending on the destination. Please be aware that customers are responsible for any customs fees, taxes, or duties that may apply.
Order Tracking: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.
Returns: We accept returns within 7 days of delivery. Please refer to our return policy for more information on how to initiate a return.
If you have any questions or concerns about our shipping policy, please do not hesitate to contact our customer service team. We are here to help and ensure your satisfaction with every aspect of your shopping experience.